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Senior Program Manager
BCA Financial ServicesPosted 10/22/2026full-timeWhite Oak • Maryland • United StatesSenior💰 $150,000 - $175,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in federal records management, including FOIA and Privacy Act compliance, while effectively managing contracts, portfolios, and client engagements. Proven ability to lead teams, drive process improvements, and support business development efforts in a federal environment.
Highest-signal resume keywords
Federal Records ManagementFOIA/Privacy Act OperationsPMP CertificationPortfolio ManagementLitigation Support
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead, modernize, and grow a portfolio of federal records management, ERM, FOIA, Privacy Act, litigation support, digitization, accessibility, and information governance contracts
- Serve as senior accountable leader for federal contracts, task orders, and related workstreams
- Manage work plans, schedules, staffing, budgets, deliverables, dependencies, roadmaps, risk registers, issue logs, change control, quality assurance, reporting, and executive communications
- Manage contract and portfolio performance against statements of work, service levels, QASP/performance measures, subcontractor obligations, revenue, margin, burn rate, and funding ceilings
- Maintain an integrated book of business covering task-order performance, staffing capacity, utilization, financial tracking, scope, dependencies, risk, subcontractors, client satisfaction, and growth pipeline
- Lead client-facing consulting engagements, needs assessments, stakeholder interviews, current-state/future-state analysis, operating model design, roadmap development, process improvement, and implementation planning
- Facilitate executive reviews, operating reviews, status reporting, escalation forums, lessons-learned reviews, and performance dashboards
- Advise federal clients on NARA compliance, electronic records, ERM, metadata, records schedules, disposition, digitization, data quality, records lifecycle management, and information access
- Oversee FOIA and Privacy Act intake, search strategy, tasking, responsive-record identification, referrals, redaction, exemptions, production quality control, backlog reduction, case tracking, and reporting
- Support litigation readiness, legal holds, preservation, collection, eDiscovery, chain of custody, privilege/redaction workflows, and defensible documentation
- Integrate Section 508 and accessibility into records, FOIA productions, document conversion, workflows, repositories, and reporting
- Oversee document/data intake, classification, indexing, metadata capture, OCR/ICR quality, validation, exception handling, sampling, reconciliation, dashboards, and transfer/production readiness
- Develop executive briefings, dashboards, white papers, lessons learned, SOPs, performance narratives, and risk recommendations
- Identify and help win organic growth and new federal contract opportunities
- Partner with business development, capture, pricing, recruiting, operations, legal/FOIA, records, data/technology SMEs, and subcontractors on solutions, staffing, transitions, win themes, and proposals
- Lead, coach, and hold accountable project managers, analysts, specialists, data/QA personnel, subcontractors, and partner teams
- Maintain availability for periodic on-site meetings in the DC/MD/VA National Capital Region and occasional travel
Requirements
What you’ll need- Bachelor’s degree in business, information management, library/information science, records management, public administration, legal studies, data management, information systems, or a related field; equivalent experience may be considered where contract requirements allow
- 10+ years of relevant professional experience
- At least 6 years managing federal programs, projects, or task orders involving records management, ERM, FOIA/Privacy Act, litigation support, document management, digitization, information governance, data operations, or related services
- Experience managing federal government contracts, task orders, or portfolios
- Experience with portfolio management across multiple concurrent workstreams or engagements
- PMP certification or active progress toward PMP with ability to obtain within 6 months if contract requirements allow
- Working knowledge of federal records management requirements and NARA/OMB direction for electronic records
- Working knowledge of FOIA and Privacy Act operations in a federal environment
- Working knowledge of litigation support or eDiscovery concepts
- Understanding of ERM/EHR platforms, data processing, metadata, data validation, quality control, accessibility/Section 508, workflow, reporting, FOIA production, litigation support, and information governance
- Consultative client presence and executive briefing/facilitation ability
- Ability to grow existing contracts and support capture/proposal efforts
- Exceptional written and verbal communication skills
- Ability to work independently, exercise sound judgment, protect sensitive information, and maintain trusted relationships
- Current residence in, or willingness to work from, the DC/MD/VA National Capital Region
- Preferred: experience with FERMI, Universal ERM Requirements, Capstone, electronic records transfer, NARA digitization standards, FOIA litigation, eDiscovery/redaction platforms, document conversion, OCR/ICR, Section 508 remediation, SharePoint, Microsoft 365/Power Platform, BI dashboards, and related certifications
Benefits
Comp & perks- Competitive salary
- Medical benefits
- PTO
- Holiday pay
- Equal employment opportunity protections
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Records ManagementElectronic Records Management (ERM)Data ValidationMetadata CaptureQuality ControlDocument ManagementProcess ImprovementRisk ManagementChange ControlPerformance Measurement
Soft Skills
Exceptional Written CommunicationVerbal CommunicationConsultative Client PresenceJudgmentRelationship Management
Tools & Technologies
SharePointMicrosoft 365Power PlatformBI DashboardsEDiscovery PlatformsOCR/ICRSection 508 Remediation
Certifications & Qualifications
PMP CertificationActive Progress Toward PMP
Industry Keywords
NARA ComplianceInformation GovernanceDigitizationData OperationsFederal ContractsTask OrdersClient EngagementsOrganic GrowthProposal DevelopmentAccessibility