BENKO DIGITAL

Customer Success Manager

• Own the end-to-end setup and execution of CRM campaigns across email, SMS, push notifications, onsite messages, pop-ups and banners
• Implement promotions within CRM platforms and back-office systems, ensuring accurate targeting, segmentation, offer setup and timing
• Conduct thorough pre-launch QA covering copy, links, assets, translations, segmentation, scheduling and customer journeys
• Support the setup and maintenance of automated journeys and recurring campaigns, keeping campaign records and documentation up to date
• Write, edit and localise French-language campaign content in line with brand tone of voice, campaign objectives and compliance requirements
• Manage translations, ensuring accuracy and on-time delivery
• Prepare clear briefs and coordinate with Design, Content and Tech to obtain assets and resolve setup issues, flagging missing information or blockers early
• Ensure all promotions and communications comply with market-specific regulations, responsible gaming requirements and internal procedures
• Monitor live campaigns and customer journeys, troubleshooting and escalating issues as required
• Track and report campaign performance, including open rates, CTR, conversions, deposits and reactivations
• Contribute to post-campaign reviews and A/B testing, recommending improvements to targeting, execution and customer journeys

CRM Executive