Berry Law

Accounts Receivable

• Conduct timely client outreach via phone, email, and text according to established AR follow-up schedules
• Negotiate full payment or maximum immediate payment while maintaining professional client relationships
• Process payments, ACH authorizations, and account adjustments accurately
• Document collection activities and client communications according to established procedures
• Monitor assigned accounts daily to identify payment issues, billing errors, or system anomalies
• Escalate complex accounts, disputes, or sensitive client situations to the AR Manager with proposed solutions
• Execute ad hoc collection projects for significantly aged accounts
• Ensure compliance with AR standard operating procedures and documentation requirements
• Create and maintain dashboards tracking DSO, aging trends, and collection rates
• Analyze client payment patterns to identify risk indicators and process optimization opportunities
• Review AR data trends to support policy and procedure changes
• Generate reports and visualizations communicating AR performance to the AR Manager and CFO
• Support forecasting and cash collection projections with data-driven analysis
• Participate in cross-functional projects requiring AR subject matter expertise or financial analysis
• Report directly to the AR Manager, with a dotted-line relationship to the CFO for analytical work

Collections Specialist – AR Analyst

Customer Support

• Conduct client intake conversations and accurately enter information into case management software
• Clearly explain the VA claims process to prospective clients
• Communicate professionally with clients via phone, email, and text; proactively follow up to advance qualified cases
• Identify claims clients wish to file with the VA and gather necessary supporting documentation and statements
• Organize and maintain client files within the firm's document management system
• Demonstrate strong attention to detail, multitasking ability, and a consistently professional and positive demeanor
• Work independently with a high degree of self-motivation, organization, and tenacity

Collections Specialist – AR Analyst

Client Support Specialist