Bettermile

Artificial Intelligence

• Split time between AI and automation projects (75%) and hands-on support (25%), working closely with support and product teams
• Maintain and expand the internal knowledge base for Fin, the AI agent answering customer questions in Intercom
• Write and update knowledge-base articles, verify facts with product owners, and keep content current
• Review Fin conversations to identify failure patterns such as wrong answers, missing content, or dead ends
• Fix root causes and test changes in Fin Operator or Betterbot before launch
• Own Fin’s escalation, routing, and automation logic
• Implement changes to alter bot behavior as needed
• Answer user support requests directly and use customer questions to identify improvement opportunities

Explore Working Student – AI Automation, Support at Bettermile. Review requirements and application details.

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Working Student – AI Automation, Support