BID Operations

Performance Marketing

• Plan, launch, manage, and optimise user-acquisition campaigns across Meta, TikTok, Google (Search and App Campaigns), Apple Search Ads, and programmatic DSPs against CAC, CPA, and ROI targets, while managing budget pacing across the month and quarter.
• Develop bidding, targeting, and audience strategies, including first-party audience activation using Salesforce data where appropriate.
• Set up and maintain tracking, conversion events, and attribution in AppsFlyer; configure partner integrations and postbacks; and monitor traffic quality with Protect360.
• Reconcile media and partner-reported results against Salesforce, the source of truth, to ensure reporting and payments reflect real, validated users, and enforce rejections and clawbacks based on Protect360 findings and Salesforce validation.
• Optimise beyond the first conversion by tracking down-funnel quality metrics, including activation, KYC completion, first deposit or transaction, and retention.
• Build performance reporting and share clear insights and recommendations with stakeholders.
• Contribute to channel-mix decisions, incrementality testing, and budget allocation across the growth portfolio.
• Identify, evaluate, and onboard CPA partners, including affiliate and ad networks, performance agencies, app-install networks, and influencer or creator platforms.
• Negotiate CPA rates, conversion definitions, payout terms, caps, quality clauses, insertion orders, and partner agreements.
• Work with Creative, Product, Data, Finance, and Legal/Compliance teams to keep campaigns on-brand, compliant, and measurable.

Senior Paid Media Specialist – Fintech

General

• Monitor and process client deposits and withdrawals in a timely and accurate manner.
• Follow up on pending, delayed, rejected, or failed settlement transactions with internal teams and external PSPs.
• Perform daily reconciliation across CRM records, PSP portals, bank statements, digital wallet platforms, and internal settlement reports.
• Track PSP balances and escalate potential funding shortages or abnormal balance movements.
• Support settlement execution across multiple payment methods, including fiat, e-wallets, bank transfers, local payment channels, and digital payment methods.
• Identify transaction discrepancies, investigate root causes, and coordinate with relevant teams to resolve issues.
• Communicate with PSPs, banks, internal operations, finance, compliance, and customer support teams when required.
• Maintain accurate settlement records, reports, and supporting documentation.
• Assist with PSP onboarding, testing, transaction monitoring, and operational workflow improvement.
• Support weekend, public holiday, and extended-hour coverage based on roster requirements.
• Escalate high-risk or abnormal settlement cases according to internal SOPs.
• Ensure settlement activities are handled with accuracy, confidentiality, and proper risk control.

Client Settlements Specialist – Afternoon Shift

Operations

• Review, update, prioritize, and follow up on assigned tickets in a timely manner.
• Respond to and resolve incident tickets involving hardware, software, network, printer, email, login, and access-related issues.
• Handle service request tickets, including user account setup, password resets, software installation, device preparation, access requests, and basic configuration changes.
• Document troubleshooting steps, resolution notes, and closure details.
• Follow SLA requirements and escalate tickets that cannot be resolved within the expected timeframe.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and standard business applications.
• Support Windows, macOS, Microsoft 365, email, VPN, Wi-Fi, and office productivity tools.
• Assist with onboarding and offboarding, including device setup, account creation, access removal, and equipment collection.
• Perform basic MDM tasks, including device enrollment, compliance checks, standard policy application, and mobile-device support.
• Troubleshoot basic LAN, Wi-Fi, VPN, and internet connectivity issues.
• Maintain records of IT assets, repairs, support activities, and ticket history.
• Prepare user guides, knowledge base articles, and support documentation.
• Follow IT security, data privacy, and access control procedures.

IT Operations Technician

• Monitor and process client deposits and withdrawals in a timely and accurate manner.
• Follow up on pending, delayed, rejected, or failed settlement transactions with internal teams and external PSPs.
• Perform daily reconciliation across CRM records, PSP portals, bank statements, digital wallet platforms, and internal settlement reports.
• Track PSP balances and escalate any potential funding shortages or abnormal balance movements.
• Support settlement execution across multiple payment methods, including fiat, e-wallets, bank transfers, local payment channels, and digital payment methods.
• Identify transaction discrepancies, investigate root causes, and coordinate with relevant teams to resolve issues.
• Communicate with PSPs, banks, internal operations, finance, compliance, and customer support teams when required.
• Maintain accurate settlement records, reports, and supporting documentation.
• Assist with PSP onboarding, testing, transaction monitoring, and operational workflow improvement.
• Support weekend, public holiday, and extended-hour coverage based on roster requirements.
• Escalate high-risk or abnormal settlement cases according to internal SOPs.
• Ensure all settlement activities are handled with accuracy, confidentiality, and proper risk control.