Technical Support Analyst – Helpdesk
Bitfocus
Posted: 10/21/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving technical support issues, guiding customers through Clarity Human Services, and ensuring compliance with HUD reporting specifications. Proficient in collaborating with cross-functional teams and effectively communicating technical concepts to diverse audiences.
Highest-signal resume keywords
Customer Technical SupportClarity Human ServicesJira TicketingData AnalysisTechnical Communication
About the role
Key responsibilities & impact- Resolve customer technical support tickets within your tier, researching and deploying solutions and escalating when appropriate
- Guide customers through Clarity Human Services, including data outputs, reporting, HUD and Federal Partner reporting, and data analysis
- Identify bugs and create detailed Jira tickets for escalation
- Recognize issues affecting customer data, reporting deadlines, or compliance and flag them quickly
- Partner with the documentation team on user guides, FAQs, and knowledge base articles
- Participate in pre-release sprint testing and QA/QC with the development team and document results
- Gather customer feedback, identify pain-point patterns, and propose improvements to the Customer Experience team and stakeholders
- Stay current on releases, enhancements, and HUD reporting specifications
- Take on special projects and training assigned by the Technical Support Manager or Shift Lead
- Report to the Technical Support Manager
Requirements
What you’ll need- At least 1 year in a customer-facing support role, helping customers, troubleshooting technical issues, and delivering great service
- A degree or certification in computer science, information technology, or a related field, or equivalent professional experience
- Ability to investigate problems, find root causes, and offer solutions or workarounds
- Ability to explain technical concepts in writing and verbally to technical and non-technical audiences
- Ability to listen actively, provide accurate information, and manage customer expectations under pressure
- Ability to manage multiple inquiries while maintaining attention to detail
- Ability to collaborate with other teams and work independently and productively on a remote team
- Reliable internet connection and a workspace where you can focus and take calls without interruption
Benefits
Comp & perks- 100% employer-paid medical, dental, and vision coverage for employees
- Free virtual medical and mental health visits through Healthiest You regardless of plan enrollment
- Confidential Employee Assistance Program
- In-network therapy options
- 12 weeks paid parental leave
- Three weeks paid vacation
- Two paid volunteer days
- Paid R&R Week at year-end
- 401(k) with a 4% company match
- Monthly internet stipend
- Home office stipend when you join
- Year-round physical, emotional, financial, and social wellness resources through EmpowerLinc
- Defined career growth plans for every role
- Voluntary pet and legal insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportData AnalysisProblem InvestigationRoot Cause AnalysisQA/QC TestingReportingDocumentationComplianceTroubleshootingCustomer Feedback
Soft Skills
Active ListeningCustomer ServiceAttention to DetailCollaborationTime Management
Tools & Technologies
JiraClarity Human Services
Certifications & Qualifications
Degree in Computer ScienceCertification in Information Technology
Industry Keywords
HUD ReportingFederal Partner ReportingCustomer ExperienceTechnical Support Role