Bitfocus

Product Manager

• Define, prioritize, and drive product enhancements based on user needs, market trends, and current system capabilities
• Produce clear, structured software requirements and specifications, supported by flowcharts and basic UML diagrams where useful
• Keep requirements and project documentation current as goals change
• Create and refine user workflows, wireframes, and prototypes
• Test workflows, wireframes, and prototypes before development
• Participate in customer onboarding, usability testing, user interviews, and Feature Focus Q&A
• Translate customer feedback into product decisions
• Collaborate with Engineering, customer-facing teams, and senior stakeholders to align priorities
• Prepare documentation and designs ahead of engineering capacity to maintain a ready backlog
• Identify gaps, dependencies, and unclear requirements before they delay releases
• Use data and stakeholder input to make prioritization decisions
• Use Jira, Confluence, Figma, Claude, Gemini, and similar tools to track, document, and design work
• Work toward independently preparing large features for Engineering by month six and carrying a full product manager workload across all engineering teams by month twelve

Explore Product Manager at Bitfocus. Review requirements and application details.

Solutions Engineer

• Own the full sales cycle for an assigned regional portfolio, including outreach, discovery, demos, negotiation, and closing
• Meet or exceed revenue targets
• Manage renewals and identify account expansion opportunities
• Represent Bitfocus at industry conferences, trade shows, and regional events
• Prospect through direct outreach and network relationships to generate qualified leads and new business
• Identify and prioritize RFPs and contribute subject-matter expertise to proposals
• Build expertise in the region's homelessness landscape, funding structures, and political dynamics
• Tailor software demonstrations to audience needs and advance deals
• Maintain accurate CRM records and forecasts in HubSpot
• Collaborate with Marketing, Customer Success, Services, and Product
• Build client relationships and support revenue growth for Clarity Human Services

Explore Solutions Consultant – Sales at Bitfocus. Review requirements and application details.

Solutions Consultant – Sales

Customer Success Manager

• Lead a team of three, owning workload distribution, priority-setting, and day-to-day performance
• Coach and develop team members through regular feedback and professional development support
• Build strategic relationships with key customers as a senior point of contact
• Own customer onboarding, health checks, escalations, and the broader customer lifecycle
• Monitor account health data, identify churn risk, and prioritize account attention
• Partner with Growth on upsell campaigns and expansion opportunities
• Maintain and enforce data hygiene standards in HubSpot
• Represent Customer Success in planning and strategy discussions with Growth, Product, and Professional Services
• Develop Clarity Human Services and homelessness-response domain expertise
• Represent Bitfocus externally through field conversations, conferences, or customer-facing thought leadership
• Drive retention, customer advocacy, team development, renewal and upsell results, and cross-functional collaboration

Explore Customer Success Manager at Bitfocus. Review requirements and application details.

Support Engineer

• Resolve customer technical support tickets within your tier, researching and deploying solutions and escalating when appropriate
• Guide customers through Clarity Human Services, including data outputs, reporting, HUD and Federal Partner reporting, and data analysis
• Identify bugs and create detailed Jira tickets for escalation
• Recognize issues affecting customer data, reporting deadlines, or compliance and flag them quickly
• Partner with the documentation team on user guides, FAQs, and knowledge base articles
• Participate in pre-release sprint testing and QA/QC with the development team and document results
• Gather customer feedback, identify pain-point patterns, and propose improvements to the Customer Experience team and stakeholders
• Stay current on releases, enhancements, and HUD reporting specifications
• Take on special projects and training assigned by the Technical Support Manager or Shift Lead
• Report to the Technical Support Manager

Explore Technical Support Analyst – Helpdesk at Bitfocus. Review requirements and application details.