Bits In Glass

Software Engineer

• Configure and customize Creatio CRM applications using low-code/no-code tools
• Build and maintain business processes, workflows, and automation logic in Creatio
• Customize UI components, pages, sections, and dashboards
• Support development of user stories, acceptance criteria, and solution designs
• Assist with C#/.NET customizations to extend Creatio functionality
• Support integrations between Creatio and external systems using REST APIs
• Collaborate with Business Analysts to translate requirements into working solutions
• Participate in testing, UAT, and deployment activities
• Troubleshoot issues and support post-go-live enhancements
• Contribute to documentation and knowledge sharing
• Work within an Agile delivery model and participate in sprint ceremonies
• Use Jira and Azure DevOps to track work and progress
• Work with Business Analysts, Solution Architects, and clients to deliver Creatio-based CRM and process automation solutions

Creatio Developer

• Lead client discovery on source systems, data structures, field mappings, business rules, and integration requirements
• Design and run end-to-end migrations into Creatio, including staging, transformation, validation, loading, sequencing, and cutover
• Map entities, keys, dependencies, and parent-child relationships across source and target systems
• Build and support synchronization between databases, applications, and CRM platforms, including full and incremental loads, upserts, change tracking, conflict handling, and rollback
• Cleanse, normalize, deduplicate, enrich, and reconcile data
• Validate data completeness and accuracy after each load
• Document mappings, transformation rules, assumptions, and validation criteria
• Troubleshoot issues across database, integration, and application layers
• Own work from analysis through development, testing, validation, and post-deployment support
• Collaborate with customers, analysts, developers, and QA while also working independently

Data Developer

Product Manager

• Run discovery by mapping current processes, quantifying pain and financial impact, and identifying where AI agents create measurable value
• Convert business problems into testable AI requirements and acceptance criteria with the AI Quality Engineer
• Own outcome definitions for outcome-based contracts, including measurement, sign-off, and missed-threshold handling
• Manage client-provided domain experts and escalate availability issues
• Manage scope and maintain a disciplined backlog
• Run weekly client demos, capture feedback, reprioritize work, and direct the pod toward the highest-value work
• Align business, IT, security, procurement, and legal stakeholders
• Partner with the client’s change and adoption team to drive system usage
• Track and report delivery health, burn, risks, decisions, and benefits realization
• Surface commercial risks such as scope creep, weak executive sponsorship, and integration surprises

Product Owner

• Run discovery by mapping current processes, quantifying pain and financial impact, and identifying measurable value from AI agents
• Convert business problems into testable AI requirements and acceptance criteria with the AI Quality Engineer
• Own outcome definitions for outcome-based contracts, including success measures, sign-off, and missed-threshold handling
• Manage client-provided domain experts and escalate availability issues
• Manage scope and maintain a disciplined backlog
• Run weekly client demos, capture feedback, reprioritize work, and direct the delivery pod
• Align business, IT, security, procurement, and legal stakeholders
• Partner with the client’s change and adoption team to drive system usage
• Track and report burn, risks, decisions, and benefits realization against agreed outcomes
• Surface commercial risks including scope creep, weak executive sponsorship, and integration surprises
• Own client relationships, scope, definition of done, and delivery outcomes for embedded enterprise engagements