Blue Sentry Cloud

Support Engineer

• Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop
• Serve as a trusted technical point of contact for clients
• Investigate logs, metrics, APIs, and data to identify root causes
• Escalate and partner with engineering on product defects
• Build and maintain runbooks, knowledge base articles, and support documentation
• Monitor production health and respond to incidents across AWS/Azure cloud environments
• Implement proactive monitoring and alerting
• Lead and contribute to blameless postmortems and drive fixes to completion
• Automate repetitive support and operational tasks
• Support secure, compliant, and resilient operations
• Test new features and releases with product and engineering teams
• Write and execute test plans, test cases, and regression suites
• Build and maintain automated tests and integrate them into CI/CD pipelines
• Convert client issues into test coverage
• Use AI tools for triage, troubleshooting, test generation, and documentation
• Test and validate AI-powered product features

Explore Product Support Engineer – SRE, QA at Blue Sentry Cloud. Review requirements and application details.

Product Support Engineer – SRE, QA

Cloud Engineer

• Collaborate closely with fellow engineers, product managers, and stakeholders to design, build, and support robust platform solutions
• Architect, deploy, and manage Kubernetes clusters on AWS and/or Azure
• Design and implement CI/CD pipelines that deliver high-quality code at speed
• Build automated infrastructure with Terraform and other IaC tools
• Lead cloud migration and modernization efforts, including re-platforming legacy workloads (Java, .NET, ETL, databases) to modern cloud-native services
• Automate scaling, deployment, and management of containerized applications
• Monitor, troubleshoot, and fine-tune system performance to ensure reliability, cost-effectiveness, and resilience
• Implement proactive monitoring solutions that detect and prevent outages
• Translate complex client requirements into scalable, automated solutions
• Contribute to team knowledge-sharing, peer reviews, runbooks, and process improvement efforts
• Support and maintain secure, compliant, and resilient infrastructure for critical systems

Explore Senior Engineer – Azure, Terraform, Kubernetes at Blue Sentry Cloud. Review requirements and application details.