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Product Support Engineer – SRE, QA
Blue Sentry CloudCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical product support and QA, with a strong focus on troubleshooting, test automation, and cloud environments. Proficient in managing client-reported issues and implementing proactive monitoring and incident management practices.
Highest-signal resume keywords
Technical Product SupportTest Automation FrameworksAWS/Azure ExperienceTroubleshooting SkillsAI/LLM-Powered Products
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop
- Serve as a trusted technical point of contact for clients
- Investigate logs, metrics, APIs, and data to identify root causes
- Escalate and partner with engineering on product defects
- Build and maintain runbooks, knowledge base articles, and support documentation
- Monitor production health and respond to incidents across AWS/Azure cloud environments
- Implement proactive monitoring and alerting
- Lead and contribute to blameless postmortems and drive fixes to completion
- Automate repetitive support and operational tasks
- Support secure, compliant, and resilient operations
- Test new features and releases with product and engineering teams
- Write and execute test plans, test cases, and regression suites
- Build and maintain automated tests and integrate them into CI/CD pipelines
- Convert client issues into test coverage
- Use AI tools for triage, troubleshooting, test generation, and documentation
- Test and validate AI-powered product features
Requirements
What you’ll need- 4+ years in technical product support, support engineering, or SRE roles
- 2+ years of hands-on QA experience, including manual and automated testing
- Hands-on experience with AWS and/or Azure
- Strong troubleshooting skills across logs, APIs, databases, and distributed systems
- Working knowledge of SQL and at least one scripting language
- Experience with monitoring and observability tools
- Experience with test automation frameworks
- Familiarity with CI/CD pipelines and incident management practices
- Excellent communication skills, with the ability to explain technical issues to non-technical clients
- Strong multi-tasker, self-starter, and proactive team player
- Experience using or supporting AI/LLM-powered products, including testing AI outputs
- Highly regulated industry experience
- Experience in consulting or client-facing delivery roles
- Kubernetes and Terraform experience
- Cloud certifications (AWS, Azure)
- Agile experience
- Must be located in India
Benefits
Comp & perks- Flexible, remote-first culture
- Continuous learning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLScripting LanguageMonitoring ToolsObservability ToolsCI/CD PipelinesAutomated TestingIncident ManagementKubernetesTerraformCloud Computing
Soft Skills
Excellent CommunicationMulti-TaskingSelf-StarterProactive Team Player
Tools & Technologies
AWSAzureAI ToolsTest PlansRegression Suites
Certifications & Qualifications
AWS CertificationAzure Certification
Industry Keywords
Highly Regulated IndustryClient-Facing DeliveryAgile Methodology