Blue Stream Fiber

Account Manager

• Manage assigned customer relationships through onboarding, installation, post-sales involvement, account reviews, retention, and service upgrades.
• Promote Blue Stream products, including video, high-speed Internet, and voice.
• Provide ongoing sales support to assigned business customers and act as a trusted customer advocate.
• Coordinate with account staff on kick-off meetings, project updates, customer activations, testing, and service turn-up.
• Manage order entry and customer accounts from post-sale through installation.
• Assist customers with billing inquiries and general customer service needs.
• Collaborate with sales teams on customer relationships, referrals, upselling, and prospect opportunities.
• Manage multiple clients concurrently and ensure timely delivery of products and services.
• Hold customer meetings and communicate needs and requests to appropriate departments.
• Conduct proactive account reviews and customer-satisfaction touchpoints; develop improvement plans with management.
• Support customer operations in complex situations.
• Interface with Project Management on new-build projects and report on internal service levels and project status.
• Develop and maintain long-term account relationships, retain customers, and optimize revenue through customer satisfaction.

Account Manager, Business Services