Customer Service Advocate I
BlueCross BlueShield of South Carolina
Posted: 10/20/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Advocate I
BlueCross BlueShield of South CarolinaPosted 10/20/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively manage inquiries and complaints while maintaining accurate records. Proficient in utilizing multiple computer systems and standard office software to enhance productivity and resolve issues.
Highest-signal resume keywords
Customer Service SkillsVerbal And Written Communication SkillsOrganizational SkillsProblem ResolutionComputer Operating Skills
About the role
Key responsibilities & impact- Respond to telephone, written, web, or walk-in customer inquiries accurately, promptly, and courteously
- Document customer inquiries accurately
- Initiate or process adjustments and conduct research to resolve inquiries
- Coordinate with other departments to resolve problems
- Respond to, research, and assist with priority inquiries and special projects
- Provide management with feedback regarding customer problems, questions, and needs
- Maintain accurate records of complaints and customer comments
- Recommend procedural and technique changes to improve processes
- Follow complaints through resolution or report them to management
- Maintain knowledge of quality work instructions and company policies
- Maintain departmental productivity, quality, and timeliness standards
- Identify and report or refer suspected fraudulent activities and system errors
Requirements
What you’ll need- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Familiarity with standard office equipment
- Two years of customer service or call center experience preferred
- Knowledge of word processing, spreadsheet, and database software preferred
- CMS residency requirement for certain divisions: lived in the US for at least three of the last five years
- Must be able to work full-time, 40 hours per week, Monday-Friday
Benefits
Comp & perks- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
- Opportunity to develop skills, advance careers and contribute unique abilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareDocumentation Skills
Soft Skills
Human Relations SkillsJudgment SkillsAbility To Handle High Stress Situations
Tools & Technologies
Standard Office Equipment
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer InquiriesComplaints ResolutionProductivity StandardsQuality Work InstructionsFraudulent Activities Reporting