Customer Service Trainee
BlueCross BlueShield of Tennessee
Posted: 10/20/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Trainee
BlueCross BlueShield of TennesseeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, particularly in a medical office setting, with proficiency in Microsoft Office applications. Capable of effective communication and problem-solving while managing time efficiently in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceProficient In Microsoft OfficeOral And Written Communication SkillsTime Management SkillsProblem-Solving Skills
About the role
Key responsibilities & impact- Provide support to Medicare-eligible members in the Senior Care Customer Service Department
- Assist members with finding providers, resolving billing issues, obtaining prescriptions and related needs
- Receive, investigate and resolve customer inquiries accurately and timely
- Handle customer service inquiries and problems by telephone
- Clearly document all customer communications
- Interact with customers through chat, phone, email and Microsoft Teams
- Educate callers to achieve resolution on first contact
- Type and talk simultaneously while documenting important information
- Complete required training and testing
- Attend and participate as required
Requirements
What you’ll need- High School Diploma or equivalent
- 1 year of experience in a customer service support role required
- Customer service experience, particularly in a medical office setting or with the senior population
- Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
- Independent, sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Must be able to pass required testing
- Participation and attendance are mandatory
- Flexibility with rotating schedules and adherence to assigned schedules
- Ability to work overtime as required
- Must live within a 50-mile radius of Chattanooga, Tennessee
- Current employees must meet minimum performance expectations
Benefits
Comp & perks- Training lasting 12–14 weeks
- Remote work after training, subject to assigned schedules and rotating shifts
- Work-from-home arrangement with on-site training days
- Employee status
- Overtime opportunities as required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportMedical Office ExperienceTyping And Talking SimultaneouslyDocumentation SkillsDecision-Making Skills
Soft Skills
Interpersonal SkillsOrganizational SkillsIndependent WorkTeam CollaborationFlexibility
Tools & Technologies
Microsoft TeamsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
MedicareSenior CareCustomer InquiriesBilling IssuesPrescription Assistance