Boldr

IT Support

• Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met
• Provide first- and second-level technical support for post-sale customers via inbound channels
• Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures
• Communicate resolution timelines, status updates, and next steps to customers, direct leaders, and client stakeholders
• Investigate and resolve implementation-related support requests
• Build, maintain, and structure technical knowledge bases and SOPs for clients and T1/T2 teams
• Identify recurring issues and recommend process or system improvements
• Collaborate with internal technical and product teams to resolve escalated issues
• Support testing, validation, and post-implementation stabilization
• Maintain high standards of client satisfaction, accuracy, and responsiveness
• Act as the highest escalation point for complex technical and implementation issues
• Complete annual cybersecurity refreshers
• Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development

Technical Support Specialist, T3