Brainlake

Manager

• Plan and facilitate discovery and transformation workshops with business leaders, process owners, operational teams, and technical stakeholders
• Conduct stakeholder interviews and analyze business operations across people, processes, systems, data, and customer touchpoints
• Map current-state processes and workflows, including handoffs, business rules, approvals, exceptions, dependencies, and pain points
• Validate business problems and identify underlying root causes using stakeholder inputs, operational evidence, and performance data
• Identify and prioritize opportunities to improve efficiency, customer experience, service quality, and operational performance
• Design future-state processes, workflows, service journeys, and operating approaches
• Define changes needed across roles, responsibilities, processes, systems, and touchpoints
• Translate transformation opportunities into business requirements, functional requirements, user stories, and measurable acceptance criteria
• Define expected business benefits, KPIs, performance measures, and success criteria
• Collaborate with product, service design, UX, technology, data, and engineering specialists on feasibility, constraints, integrations, and dependencies
• Develop process maps, transformation recommendations, requirements, roadmaps, and solution documentation
• Lead stakeholder reviews, challenge unclear or conflicting requirements, and drive alignment and decisions
• Maintain traceability between business problems, opportunities, solutions, requirements, and expected outcomes
• Manage assumptions, open questions, dependencies, decisions, and actions through resolution
• Support transition from strategy into execution through clear implementation handover

Business Transformation Manager