Bravium Consulting Inc.

ServiceNow

• Support the development, configuration, testing, and implementation of ServiceNow solutions across ITSM, CMDB, HRSD, SPM, and custom applications
• Assist in translating business and technical requirements into ServiceNow configurations and solutions
• Develop and maintain ServiceNow scripts, including Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions, under senior team guidance
• Assist with integrations between ServiceNow and external systems using REST/SOAP APIs and other integration methods
• Collaborate with senior developers, architects, business analysts, project managers, and stakeholders to deliver client solutions
• Participate in unit testing, debugging, troubleshooting, and issue resolution
• Assist with technical documentation, configuration details, test results, and knowledge-transfer materials
• Participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives
• Support platform enhancements, process automation, and system improvements
• Build ServiceNow technical knowledge through hands-on experience, training, certifications, and collaboration

Junior ServiceNow Developer

• Develop, configure, and maintain ServiceNow solutions across modules such as ITSM, ITOM, SPM, HRSD, CMDB, or custom applications
• Translate functional and technical requirements into ServiceNow configurations and custom development
• Develop and maintain ServiceNow scripts, including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions
• Configure workflows, forms, fields, notifications, reports, and other ServiceNow functionality
• Develop and support integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and other methods
• Collaborate with senior developers, architects, business analysts, project managers, and client stakeholders
• Participate in unit testing, system testing, debugging, and troubleshooting
• Identify and resolve technical issues and recommend improvements
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives
• Create and maintain technical documentation
• Follow development standards, security requirements, and ServiceNow best practices
• Support platform enhancements, upgrades, deployments, and ongoing maintenance
• Stay current with ServiceNow capabilities and contribute ideas for automation and platform improvements

ServiceNow Developer

Backend Engineer

• Serve as technical architecture lead and subject matter expert across ServiceNow implementations, enhancements, integrations, and modernization initiatives
• Design and customize ServiceNow applications, modules, workflows, and platform solutions
• Architect and oversee configuration of UI Policies, Business Rules, Client Scripts, ACLs, system properties, and other platform components
• Design and implement APIs, middleware solutions, scripted integrations, and enterprise system integrations
• Architect scalable custom applications, workflows, and automation while maximizing appropriate use of out-of-the-box capabilities
• Provide technical oversight for Service Catalog, Flow Designer, data loads, email processing, dashboards, reporting, and access governance
• Lead architecture, design, code, and solution reviews for performance, scalability, security, compatibility, and maintainability
• Establish development standards, architectural principles, governance models, and reusable design patterns
• Improve platform performance, simplify solutions, reduce technical debt, and enhance platform functionality
• Maintain technical documentation, including solution designs, architecture diagrams, integration specifications, and configuration documentation
• Troubleshoot complex platform issues and support ServiceNow cases through resolution
• Partner with customers and business stakeholders to translate business needs into technical and functional ServiceNow solutions
• Translate requirements into business requirements, user stories, process flows, functional specifications, technical designs, and test scenarios
• Evaluate technical requirements and recommend solution approaches
• Apply Agile/Scrum and SDLC methodologies across solution design, development, testing, deployment, and enhancement
• Develop technical estimates, solution approaches, and work breakdown structures
• Lead or support testing and validation
• Act as trusted technical advisor to customers, product owners, business analysts, developers, project managers, and stakeholders
• Architect and implement ServiceNow SPM solutions across Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management
• Design SPM workflows, reporting, analytics, dashboards, and supporting data structures
• Apply CMDB and CSDM principles to SPM solutions and integrations
• Architect process alignment and integrations between SPM, ITSM, CSM, and other ServiceNow capabilities
• Support end-to-end product and service delivery management
• Architect, implement, configure, and enhance ServiceNow HRSD solutions
• Provide technical leadership across Employee Center, HR Case Management, HR workflows, integrations, and platform capabilities
• Troubleshoot complex HRSD platform, workflow, integration, and configuration issues
• Ensure HRSD architecture addresses security, privacy, data access, user experience, scalability, and maintainability
• Provide technical leadership and mentoring to ServiceNow delivery team members
• Collaborate across teams, customers, and concurrent project workstreams
• Lead or participate in customer workshops, architecture discussions, technical presentations, and solution demonstrations
• Communicate complex technical concepts and architectural recommendations to technical and non-technical stakeholders
• Stay current on ServiceNow releases, platform capabilities, architecture best practices, and emerging technologies

Junior ServiceNow Developer

ServiceNow Developer

ServiceNow Technical Architect – CTA