Brightside Health

Customer Support

• Support daily interactions with providers or partners who refer patients to Brightside
• Handle telephone and email inquiries
• Work directly with providers or partners to resolve non-clinical service questions or issues
• Ensure incoming inquiries are addressed accurately and efficiently
• Cover phone, email, and chat support
• Handle approximately four hours per day of inbound phone calls
• Escalate and/or triage issues as needed
• Display active listening and patience to existing and potential customers
• Interact with various teams to provide assistance and information
• Solve routine and complex issues, escalating to appropriate teams
• Perform additional duties as required

Explore Care Support Representative at Brightside Health. Review requirements and application details.