Care Support Representative
Brightside Health
Posted: 10/20/2026
Patient Services Representative – Radiology Support Services
Carle Health
Posted: 9/29/2026
Support & Solutions Representative
Kaplan Test Prep
Posted: 9/24/2026Care Support Representative
Brightside HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-facing skills with a service mindset, effectively addressing inquiries and resolving issues in a fast-paced environment. Proficient in communication and problem-solving, with a passion for supporting mental health care access.
Highest-signal resume keywords
Customer-Facing ExperienceEffective Oral And Written CommunicationProactive Problem-Solving AbilityService MindsetBA/BS Degree
About the role
Key responsibilities & impact- Support daily interactions with providers or partners who refer patients to Brightside
- Handle telephone and email inquiries
- Work directly with providers or partners to resolve non-clinical service questions or issues
- Ensure incoming inquiries are addressed accurately and efficiently
- Cover phone, email, and chat support
- Handle approximately four hours per day of inbound phone calls
- Escalate and/or triage issues as needed
- Display active listening and patience to existing and potential customers
- Interact with various teams to provide assistance and information
- Solve routine and complex issues, escalating to appropriate teams
- Perform additional duties as required
Requirements
What you’ll need- Customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
- Service mindset; empathy and clear, kind, direct communication with customers and team members
- Proactive problem-solving ability
- Ability to take initiative and thrive in a semi-structured and dynamic work environment
- Effective oral and written communication skills
- Ability to answer inbound calls, evaluate problems, and provide appropriate solutions with care
- Passion for helping mental health care patients obtain access to care
- Drive to have a positive impact
- Have a BA/BS degree (preferred)
Benefits
Comp & perks- Fully paid for comprehensive health care (medical, dental, vision)
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 401k Plan
- 15 Days Paid Vacation
- 3 Paid Personal Days
- 3 Paid Sick Days
- Paid Holidays
- Parental Leave
- Work remotely
- Additional memberships and perks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyActive ListeningInitiativePatience
Industry Keywords
Call-CenterMedical OfficePharmacyMental Health CareDynamic Work Environment