BRR Architecture

Technician

• Provide troubleshooting and support to in-house local and regional office technology users
• Resolve technical software, hardware, and PC network problems
• Diagnose questions/problems and guide users through step-by-step solutions
• Communicate technical solutions in a user-friendly, professional manner
• Provide one-on-one end-user training as needed
• Troubleshoot networked computer issues and escalate complex end-user problems
• Conduct hardware and software inventory tracking and reporting
• Deliver, set up, and assist with configuration of desktop hardware, software, peripherals, and mobile devices
• Interface with end users and IT personnel to resolve desktop and end-user device problems
• Assist with technical support, onboarding, and training for new hires
• Instruct end users in appropriate equipment and software use
• Assist with technology planning and implementation projects
• Manage user accounts across a wide variety of systems
• Serve as a primary contact for helpdesk requests
• Perform other related duties as required and assigned

Explore IS Technician I at BRR Architecture. Review requirements and application details.