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BRR ArchitectureCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networks, while providing exceptional customer service and user training. Capable of managing user accounts and assisting with technology planning and implementation projects.
Highest-signal resume keywords
CompTIA A+ CertificationTroubleshooting Microsoft Windows ProductsTechnical Support ExperienceCustomer Service SkillsCommunication Skills
About the role
Key responsibilities & impact- Provide troubleshooting and support to in-house local and regional office technology users
- Resolve technical software, hardware, and PC network problems
- Diagnose questions/problems and guide users through step-by-step solutions
- Communicate technical solutions in a user-friendly, professional manner
- Provide one-on-one end-user training as needed
- Troubleshoot networked computer issues and escalate complex end-user problems
- Conduct hardware and software inventory tracking and reporting
- Deliver, set up, and assist with configuration of desktop hardware, software, peripherals, and mobile devices
- Interface with end users and IT personnel to resolve desktop and end-user device problems
- Assist with technical support, onboarding, and training for new hires
- Instruct end users in appropriate equipment and software use
- Assist with technology planning and implementation projects
- Manage user accounts across a wide variety of systems
- Serve as a primary contact for helpdesk requests
- Perform other related duties as required and assigned
Requirements
What you’ll need- High school diploma or equivalent
- Some college or advanced technology education preferred
- CompTIA A+
- Experience doing computer troubleshooting in a business setting preferred
- Experience in a related information technology role preferred
- Knowledge of troubleshooting Microsoft Windows products in a networked environment
- Ability to work independently, take initiative and ownership, set priorities, and complete projects/tasks
- Discretion in handling confidential information
- Strong customer service approach
- Strong communication and problem-solving skills
- Passion for learning the Information Technology Trades
- Excellent organizational and multitasking skills
- Ability to work effectively in a professional atmosphere
- Strong written and oral communication skills
- Ability to lift up to 15 lbs.
- Travel required
Benefits
Comp & perks- Paid time off and flexible work scheduling
- 401(k) profit sharing plan with company match
- Medical, dental and vision insurance
- 24/7 telemedicine consultation services
- Pre-tax savings accounts
- Life and disability insurance
- Employee Assistance Program
- Community Caring paid time off
- Company sponsored social events
- Fitness facility reimbursement
- Sam’s Club membership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportHardware ConfigurationSoftware ConfigurationNetwork Problem ResolutionInventory TrackingUser Account ManagementEnd-User TrainingPC Network Problem DiagnosisMobile Device Support
Soft Skills
Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsMultitasking SkillsInitiative and Ownership
Certifications & Qualifications
CompTIA A+
Industry Keywords
Information TechnologyHelpdesk SupportEnd-User SupportTechnical TroubleshootingProfessional Atmosphere