Burro

Manager

• Design and lead high-touch, on-site deployment engagements, including site assessment, fleet provisioning, RTK GPS and connectivity setup, and go-live readiness, for new and expanding accounts
• Support setup of fleet management software, network/connectivity configuration, and integration with customer systems and workflows
• Train on-site customer teams and operators on Burro's use, ensuring sites are ready for daily, independent operation before handoff to Customer Success
• Collaborate with customer stakeholders, field service technicians, and engineering to resolve technical and mechanical blockers, support site safety and operational reviews, and validate deployment readiness
• Maintain deployment timelines, milestones, and readiness checklists across multiple concurrent site deployments
• Drive escalation of technical and mechanical issues to robot support and engineering teams during deployment
• Document deployment learnings and standard configurations to shorten time-to-value for future deployments
• Identify opportunities to improve the deployment playbook and hand off stronger accounts to the Customer Success team
• Report to the VP of Customer Success and hand off live, stable sites to the Customer Success Account Manager for ongoing account growth and renewal

Deployment Manager