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CACI International IncCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and systems analysis with a strong focus on ServiceNow implementations, including proficiency in data analysis, visualization, and compliance with federal standards. Capable of effectively communicating technical insights to stakeholders and supporting process optimization within Agile frameworks.
Highest-signal resume keywords
ServiceNow Implementation SupportData Analysis and VisualizationITIL and ITSM ProcessesAgile or SAFe FrameworksServiceNow Certified System Administrator
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements
- Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations
- Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency
- Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting
- Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data
- Assist with testing, UAT coordination, and change-management documentation
- Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks
- Support compliance with federal data governance, security, and accessibility standards
- Provide ongoing support for process optimization, training, and knowledge transfer
Requirements
What you’ll need- Ability to obtain EOD
- Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field
- 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations
- Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules
- Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures
- Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL)
- Excellent communication, documentation, and stakeholder-engagement skills within federal environments
- Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences
- ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA) desired
- Experience with ServiceNow ITAM, ITOM, or HRSD modules desired
- Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps desired
- Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments desired
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisSystems AnalysisData ValidationProcess MappingUser Story DevelopmentAcceptance Criteria CreationTest Script DevelopmentPerformance AnalyticsServiceNow ReportingData Cleansing
Soft Skills
Excellent CommunicationStakeholder EngagementAnalytical MindsetDocumentation SkillsTraining and Knowledge Transfer
Tools & Technologies
ServiceNowExcelPower BISQLJiraAzure DevOps
Certifications & Qualifications
ServiceNow Certified System AdministratorCertified Business Analyst
Industry Keywords
Federal Data GovernanceSection 508 ComplianceFISMAFedRAMPIT Asset ManagementIT Operations ManagementHuman Resources Service Delivery