CALIMA

Product Manager

• Own the day-to-day product responsibilities for the Cloud, iOS and Android mobile app, and Platform development teams
• Translate requirements from Customer Success, Sales, and Support into epics and tickets
• Maintain prioritized backlogs for each team and ensure tickets are clearly defined for development
• Write tickets with objectives, acceptance criteria, and clear scope boundaries
• Identify customer problems from feedback and requests and determine appropriate improvements
• Design features with a target vision, workflows, and edge cases
• Evaluate solution options with developers based on value, effort, and risk
• Validate concepts with customers together with Customer Success and Sales
• Prepare quarterly planning with the Head of Tech and align capacity with deadlines
• Facilitate refinement sessions and, after onboarding, team weeklies
• Track action items, keep boards up to date, identify blockers, and escalate them
• Serve as the central point of contact for Sales, Customer Success, and QA regarding status and priorities
• Proactively inform Sales and Customer Success about release status and delays
• Coordinate or provide content for the user manual, customer documentation, release notes, and team testing
• Coordinate external app developers at the ticket level
• Further develop product coordination and related processes

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Product Owner – B2B SaaS