Câmara de Comercialização de Energia Elétrica - CCEE (Chamber of Electric Energy Commercialization)

Operations

• Operate in the electricity markets, including sales revenue, reserve energy contracting, quota regimes, MCSD, MVE, Capacity Reserve, and Capacity and Energy Reserve
• Analyze, contribute to, and monitor regulatory developments related to electricity market operations
• Validate computer systems by developing logical scenarios to support market operations activities
• Contribute to client relationships by aligning expectations and ensuring quality and timely service delivery and management
• Provide technical support and assist market agents
• Resolve support tickets
• Participate in meetings

Junior Operations Analyst – Energy Market

• Operate in the electricity markets, including Sales Revenue, Reserve Energy Contracting, quota-based regimes, MCSD, MVE, Capacity Reserve, and Capacity and Energy Reserve
• Analyze, contribute to, and monitor regulatory developments related to the operation of electricity markets
• Validate computer systems and develop logical scenarios to support the operation of market activities
• Contribute to client relationships by aligning expectations and ensuring quality and timely delivery and management of services
• Provide technical support, assist market agents, resolve support tickets, and participate in meetings

Marketing Analyst

• Manage external communications campaigns
• Support the development of strategies, identification of opportunities, and implementation of digital campaigns to strengthen the CCEE brand among different stakeholders
• Plan digital initiatives through digital marketing channels and Instagram, Facebook, and LinkedIn
• Plan social media activities across different platforms
• Communicate content for initiatives and campaigns
• Support the development of content for publication on social media
• Develop strategies and projects involving SEO, campaigns, and content focused on the CCEE brand
• Support content creation, monitoring, and post publishing
• Support CCEE marketing initiatives

Mid-Level Digital Marketing Analyst

Account Manager

• Ensure consistent and satisfactory customer experiences by integrating strategy, operations, and people leadership.
• Implement the customer relationship strategy.
• Monitor customer experiences, understand their needs, and represent their voices internally.
• Support the resolution of critical issues safely and in compliance with applicable requirements.
• Manage customer service processes and channels.
• Monitor performance indicators and results.
• Turn data and feedback into improvement initiatives.
• Coordinate integrated solutions with other departments.
• Lead and develop the team.
• Translate objectives into priorities and monitor performance.
• Strengthen capabilities and foster a collaborative, healthy, customer-oriented environment.
• Engage people and coordinate solutions across departments.
• Responsibly use automation, CRM, data, and Artificial Intelligence in customer service.

Junior Operations Analyst – Energy Market

Junior Operations Analyst – Energy Market

Mid-Level Digital Marketing Analyst

Customer Relationship Manager