Capacity

Engineer

• Support technical communication and interaction with end customers under supervision
• Reply to customer requests by email
• Participate in deploying Capacity/Verbio solutions in customer infrastructure or Capacity cloud with senior team members
• Troubleshoot Capacity/Verbio deployments with customers and colleagues, escalating when needed
• Support Project Managers and senior Engineers to ensure project success
• Coordinate with product and infrastructure teams for successful deployments
• Stay updated and trained on Capacity/Verbio products, tools, APIs, integrations, requirements, and technology limitations
• Provide technical information for content describing product operation on customer infrastructure
• Share customer feedback and observations with senior colleagues and product teams
• Support sales/presales representatives in delivering the best customer experience
• Contribute to deployment and integration standards and methodologies for AI technology
• Collaborate with product teams to maintain internal Quality Assurance systems
• Propose improvements to Verbio platform architecture and functionality
• Ask questions and actively seek feedback to accelerate learning

Junior Technical Delivery Engineer