Carbon

Field Engineer

• Perform onsite equipment installations, maintenance, and upgrades
• Familiarize customers with product usage and care
• Develop processes and documentation for standard service actions
• Recognize trends and patterns in field failures and provide feedback to the development team
• Work with engineering and manufacturing teams to investigate issues and implement countermeasures
• Provide support to engineering and manufacturing teams as needed
• Participate in occasional off-hours calls and work
• Travel frequently, approximately 75–90%

Senior Field Service Engineer