Cardless

Customer Support

• Work on the company’s most complex tickets daily; triage and resolve them in Zendesk
• Chase partners and internal teams, follow up on customer inquiries, keep customers updated, and close the loop
• Track pending items to closure with Compliance, Legal, Payment Ops, Risk, and the BPO team
• Handle complaints, BBB cases, and partner escalations as the last line of defense
• Turn around the toughest cases and course-correct painful customer experiences
• Know Cardless products and partners and provide accurate, tailored answers
• Spot recurring issues and recommend ways for Tier 1 and Tier 2 teams to take ownership

Explore Customer Support at Cardless. Review requirements and application details.

Open roles

Customer Support