Carewell

Business Intelligence Analyst

• Design and build reports and dashboards that enable stakeholders to self-monitor their business area
• Identify underlying business drivers behind metric movement
• Partner with stakeholders to use data for strategic business decisions
• Identify relevant KPIs and build ongoing tracking for them
• Build and maintain monthly financial reports with light analysis across revenue, margin, and cost lines
• Retire or simplify reports that no longer drive decisions
• Analyze marketing efficiency, including CAC, LTV, spend efficiency, and channel performance
• Analyze merchandising, revenue, profit, margin, product, and category performance
• Analyze customer cohort behavior, retention, repeat purchases, and Autoship performance
• Analyze Care Services productivity, throughput, service-level metrics, and staffing efficiency
• Turn stakeholder input into concrete, testable hypotheses and measurable levers
• Build tracking before levers are pulled, close the loop on results, and adjust hypotheses or tracking as needed
• Work directly with stakeholders from individual contributors to senior leadership
• Translate technical and data-heavy findings into plain language
• Understand table structure and data model design sufficiently to direct re-engineering of existing tables
• Write complex, efficient SQL independently
• Use Claude, Claude Code, Claude Cowork, and Hex in the everyday analytical workflow
• Escalate data model or table-structure issues rather than repeatedly working around them

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