Cetro Máquinas

Support Engineer

• Provide remote technical support to customers for machinery and equipment via phone, WhatsApp, email, or digital platforms.
• Diagnose mechanical, electrical, and operational technical failures.
• Guide customers through adjustments, testing, and corrective procedures.
• Monitor technical support tickets and ensure responses are provided within established deadlines.
• Keep customers informed about the progress of their support requests.
• Record support interactions in the system, detailing diagnoses, actions taken, and solutions implemented.

Junior Remote Support Analyst – On-Site