Chambre d'agriculture Grand Est

Customer Success Manager

• Handle the day-to-day administration of the CRM system, including processing internal requests, making corrections and updates, configuring user rights and access, and producing data extracts and analyses
• Manage products and pricing in the CRM, including their impact on data and financial and analytical tracking
• Support employees in using the CRM and resolve day-to-day issues
• Ensure data quality, reliability, and consistency
• Contribute to the cleansing, updating, and structuring of databases
• Help monitor compliance related to the Electronic Invoicing Reform
• Produce checks, data extracts, dashboards, KPIs, and analyses
• Contribute to the deployment of a new email marketing tool
• Administer satisfaction surveys
• Participate in implementing marketing initiatives
• Support the Marketing Manager in preparing and coordinating marketing projects

CRM and Marketing Administrator