Character Sketches ®

Account Manager

• Meet regularly with authorized Srixon/Cleveland Golf accounts throughout the assigned Long Island territory
• Explain company culture, values, principles, philosophy, programs, and products
• Conduct sales and service visits; communicate, inform, present, and process orders
• Respond promptly and professionally to customer and home office inquiries in person, by phone, or email
• Exceed customer expectations and create a high-quality customer experience
• Establish and maintain productive relationships with customers and individuals involved in the selling process
• Conduct product knowledge training seminars as needed
• Conduct at least one annual demo day, short game clinic, fitting day, or promotional day for staff and program accounts
• Average 4–6 sales calls per day in season and 2–4 per day during prebook season
• Increase sales through approved distribution channels
• Manage and process demo and personal-use product orders
• Adhere to company policies regarding credit, returns, and global distribution strategy
• Manage and maintain collateral materials and obtain prime floor space for them
• Identify potential new customer locations and assist with processing
• Keep the company informed of customer-status changes and contact information
• Submit and update visitation and demo-day activities
• Attend company seminars, meetings, regional or national trade shows as directed
• Submit territory absence or vacation plans at least two weeks in advance for approval
• Participate in annual performance reviews and implement follow-up direction, travel summaries, and feedback
• Perform other assigned tasks and duties

Territory Manager