Cheil Brasil

Community Manager

• Support customer service across the brand’s social media channels
• Monitor, classify, and route interactions received on social media
• Write responses in accordance with the brand’s tone of voice, procedures, and guidelines
• Develop customer service, relationship-building, and social media writing skills
• Support the monitoring of sensitive topics and crisis situations, following escalation procedures
• Contribute to report preparation and identify operational insights
• Participate in the agency’s routine activities and training related to Community Management and SAC 2.0

Community Management Intern