Customer Service Specialist
Child Care Resource Center
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Specialist
Child Care Resource CenterCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing high call volumes and maintaining confidentiality. Proficient in data entry and organization, with the ability to collaborate across departments and adapt to multiple demands.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsEffective Communication SkillsWindows-Based Programs ProficiencyConfidentiality Adherence
About the role
Key responsibilities & impact- Serve as the first point of contact for parents, providers, and other interested parties in person and by phone
- Operate the Agency’s main telephone switchboard using ACD software, answer calls, route them appropriately, and record wrap-up codes
- Greet visitors, verify family enrollment in the CC4 system, and notify appropriate departments
- Explain Agency programs, policies, and procedures to customers
- Enter data accurately into CCS logs
- Receive, organize, and process mail and documents from parents and providers
- Log documents in the CSC Database, date-stamp them, and forward them to the correct departments
- Maintain accurate records and help departments locate visitors or document information
- Perform clerical duties including scanning, photocopying, filing, faxing, typing, and mail processing
- Collaborate with departments to share information and ensure smooth workflows
- Participate in departmental, agency, and professional meetings and workgroups as assigned
- Perform other duties required as part of the essential functions
Requirements
What you’ll need- Minimum high school diploma or equivalent
- One year of customer service experience
- Demonstrated proficiency and experience with Windows-based programs and data entry
- Data entry skills
- Ability to handle high call volume
- Effective interpersonal skills and ability to honor confidentiality
- Ability to work effectively with internal and external clients
- Demonstrated written and oral communication skills
- Ability to learn and perform multiple job functions and understand workflow across CCS Department units
- Organization, customer service, collaborative teamwork, accurate work product, problem-solving, and critical-thinking skills
- Regular, reliable, and predictable attendance
- Ability to prioritize, multitask, adjust to multiple demands, follow tasks through completion, and meet deadlines
- Flexibility, maturity of judgment, and ability to work collegially
- Ability to exercise discretion, maintain confidentiality, apply good judgment, work independently, and take initiative
- Adherence to confidentiality requirements, including PII, HIPAA, and PHI
- Adherence to technological security requirements
- Ability to work non-traditional schedules, including evenings
- Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian preferred
- Background check required
- Must obtain required clearances applicable to the supported program(s)
- If driving on behalf of CCRC, approved-driver status, current auto insurance, current California Driver’s License, and DMV clearance are required
Benefits
Comp & perks- Medical, Dental, Vision, and Voluntary Life Insurance
- Basic Life Insurance paid for by CCRC
- Long Term Disability paid for by CCRC
- Employer contribution and employer match in the 403(b) Retirement Savings Plan with 100% vesting
- Vacation and Sick Time
- Holidays
- Paid Winter Break
- Education reimbursement
- Learning and professional development opportunities
- Employee Assistance and Wellness Programs
- Public Service Loan Forgiveness eligibility through 501(c)(3) designation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClerical DutiesDocument ManagementACD Software OperationCCS Logs Management
Soft Skills
Interpersonal SkillsOrganizational SkillsProblem-Solving SkillsCritical-Thinking SkillsFlexibility
Tools & Technologies
CC4 SystemCSC DatabaseWindows-Based Programs
Certifications & Qualifications
High School Diploma or EquivalentBackground Check Clearance
Industry Keywords
Confidentiality RequirementsPIIHIPAAPHICustomer Interaction