Chorus Innovations

Product Designer

• Partner with the CEO and executive leadership to define and execute design strategy supporting business objectives and brand position across digital products, platforms, and enterprise client-facing services
• Own outcomes for functional areas and translate company strategy into scalable, customer-centered solutions
• Lead, develop, and mentor the product design team while fostering creativity, collaboration, accountability, and professional development
• Champion and operationalize a user-centric design approach using user research and data to inform design decisions
• Govern the Chorus Signature Theme and maintain consistency of brand identity, visual design, tone of voice, and user experience across products
• Oversee the end-to-end product design lifecycle from concept and AI-assisted building/prototyping through wireframing, high-fidelity design, and final handoff
• Establish design quality standards and review processes across the organization
• Collaborate with Product Management, Engineering, Clinical Solutions, and User Experience Research to integrate design into product development
• Define, build, and maintain a scalable comprehensive Design System to improve consistency and accelerate design and development iterations

Director of Product Design

Customer Success Manager

• Lead portfolio-wide strategy for Net Revenue Retention (NRR) and Gross Retention, establishing proactive account health metrics, CSAT/NPS benchmarks, and support SLA standards
• Build and nurture executive relationships across the largest accounts alongside the CEO, serving as a trusted advisor to state agency directors and county leaders
• Oversee the renewal calendar aligned with government fiscal and appropriation cycles, ensuring smooth transitions and long-term partnership sustainability
• Establish a quarterly review cadence helping public sector agencies demonstrate clear outcomes and return on investment to stakeholders
• Mentor, coach, and scale a high-performing team across strategic account management, technical support, and training functions
• Standardize scalable playbooks for onboarding, joint business planning, feature adoption, and ongoing support tailored to distinct account tiers
• Partner with Delivery on implementation handoffs and collaborate with Sales to identify sustainable growth opportunities grounded in customer value
• Report directly to the CEO
• Own strategy and execution for retention and expansion across roughly two dozen key accounts
• Lead a multidisciplinary group spanning Strategic Account Leads, Partner Success Managers, Technical Support, and Training

VP of Customer Success

Product Manager

• Own the vision, strategy, and evolution of key product lines within the Chorus platform
• Partner with the VP, Product on an execution strategy
• Define and lead product vision, strategy, and roadmap for behavioral health workflows including intake, referrals, crisis response, care coordination, and ongoing case management
• Translate market trends, policy changes, client patterns, research, and operational realities into product direction, requirements, sequencing, and reusable product patterns
• Identify and operationalize common patterns across customers and implementations to improve product reuse, reduce one-off customization, and accelerate delivery quality and speed
• Lead definition of complex workflows, data needs, business rules, and integration points across internal and external systems
• Shape roadmap and investment decisions based on user value, strategic differentiation, delivery leverage, technical constraints, and scalability
• Create and maintain product artifacts including requirements, workflow definitions, prioritization frameworks, templates, and playbooks
• Use product, operational, market, customer, and user insights to evaluate performance and improve product experience and business impact
• Partner with GTM, Delivery, and Partner Success on demos, scoping, positioning, and customer-facing product communication
• Act as a senior product leader and thought partner to cross-functional stakeholders, helping teams navigate ambiguity and make decisions

Director of Product Design

VP of Customer Success

Lead Product Manager