City Barbeque

Call Center Representative

• Answer incoming phone calls from guests
• Assist guests with placing orders over the phone
• Provide first-contact resolution whenever possible
• Review, investigate, and respond to guest feedback through the Ovation platform
• Respond to guest emails promptly and professionally
• Research guest concerns using order details, receipts, transaction records, and available information
• Partner with restaurant management teams to investigate and resolve guest issues
• Issue guest recovery resolutions according to company policies and guidelines
• Follow up with guests to ensure concerns are fully resolved
• Document guest interactions, concerns, and resolutions in designated systems
• Monitor and maintain response-time goals across phone, email, and online feedback channels
• Escalate complex guest concerns to leadership when necessary
• Identify recurring guest concerns and communicate trends to leadership
• Assist guests with loyalty and rewards program questions
• Maintain confidentiality of guest and company information
• Perform other duties as assigned

Explore Call Center Guest Recovery Representative at City Barbeque. Review requirements and application details.