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City BarbequeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively managing guest interactions across multiple communication channels, ensuring prompt resolution of concerns while maintaining confidentiality and adherence to company policies.
Highest-signal resume keywords
Strong Verbal Communication SkillsExceptional Customer Service SkillsProblem-Solving AbilitiesAttention To DetailProficiency With Business Applications
About the role
Key responsibilities & impact- Answer incoming phone calls from guests
- Assist guests with placing orders over the phone
- Provide first-contact resolution whenever possible
- Review, investigate, and respond to guest feedback through the Ovation platform
- Respond to guest emails promptly and professionally
- Research guest concerns using order details, receipts, transaction records, and available information
- Partner with restaurant management teams to investigate and resolve guest issues
- Issue guest recovery resolutions according to company policies and guidelines
- Follow up with guests to ensure concerns are fully resolved
- Document guest interactions, concerns, and resolutions in designated systems
- Monitor and maintain response-time goals across phone, email, and online feedback channels
- Escalate complex guest concerns to leadership when necessary
- Identify recurring guest concerns and communicate trends to leadership
- Assist guests with loyalty and rewards program questions
- Maintain confidentiality of guest and company information
- Perform other duties as assigned
Requirements
What you’ll need- Availability for PM (closing) shifts
- Start times of 2:00 PM or 4:00 PM
- Ability to work until 8:30 PM
- At least one weekend day of availability is required
- Strong verbal and written communication skills
- Exceptional customer service and interpersonal skills
- Ability to remain calm, professional, and empathetic when handling difficult situations
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and manage multiple communication channels simultaneously
- Excellent attention to detail and organizational skills
- Proficiency with email, word processing, spreadsheet software, and other business applications
- Positive attitude with a sense of urgency and commitment to guest satisfaction
- Ability to work independently while contributing to team goals
- Ability to operate standard office equipment, computers, and keyboards
- City Barbeque participates in E-Verify
Benefits
Comp & perks- Commission opportunities
- Full-time and part-time opportunities available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingConflict ResolutionDocumentation ManagementResponse-Time MonitoringGuest Recovery Resolutions
Soft Skills
Interpersonal SkillsEmpathyMultitaskingOrganizational SkillsPositive Attitude
Tools & Technologies
Ovation PlatformEmail SoftwareWord Processing SoftwareSpreadsheet SoftwareStandard Office Equipment
Industry Keywords
Guest FeedbackLoyalty ProgramsE-VerifyCustomer SatisfactionRestaurant Management