Citynet

Technician

• Evaluate client systems for optimization and upgrades
• Perform in-house, on-site and remote computer and network services
• Service PCs and servers
• Install and test various network devices
• Install and support software and peripherals
• Install and maintain Citynet’s RMM services
• Respond to customer device alerts
• Document customer systems
• Work with internal teams on customer services audits
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration
• Execute and validate backup procedures to maintain data integrity
• Document system configurations and setups with clarity and precision
• Track all time for proper billing and cost accounting in per-hour billing or flat-rate monthly settings
• Perform other duties as assigned

Managed Services Enterprise Technician