Claritas Rx

Solutions Engineer

• Build, lead, and develop a team of solution engineers, data engineers, and support engineers across onshore employees and offshore contractor partners
• Define team charters, operating models, and handoffs with Implementations
• Establish and report on metrics including SLA attainment, ticket volume and aging, incident trends, estimate accuracy, and solution win rates
• Own capacity planning, contractor vendor relationships, and team budgets
• Lead discovery, solution design, technical demos, and RFP, RFI, and security questionnaire responses during pre-sales
• Translate customer business requirements into Ascend solution designs and identify paid add-on services or custom extracts
• Review SOWs and level-of-effort estimates for technical accuracy, scope, and delivery risk
• Own the system architecture view for customer engagements, including data sources, ingestion, integrations, and outbound extracts
• Route product gaps to Product with business context and customer impact
• Ensure clean technical handoffs to Implementations at kickoff
• Own post-go-live technical support, including production support, issue triage, root cause analysis, and resolution
• Lead KTLO and sustainment for existing Ascend customers and drive ongoing optimization
• Build and scale the Ascend support model, including runbooks, coverage, escalation paths, and SLAs
• Partner with Infrastructure and Platform Engineering on environment health, monitoring, data pipeline reliability, and access management
• Manage customer enhancement requests and ongoing reporting needs
• Identify recurring issues and partner with Product and Engineering on permanent fixes
• Act as escalation point for critical incidents and data quality issues

Director of Engineering, Solution Engineering and Support

Technical Recruiter

• Own the end-to-end recruitment lifecycle for high-priority technical roles
• Source, screen, interview, and close qualified candidates for technical positions such as Software Engineering and DevOps
• Collaborate with engineering leaders to understand technical requirements, define sourcing strategies, and align on evaluation criteria
• Use innovative and advanced sourcing techniques to identify top talent
• Guide candidates through the hiring process and provide timely feedback
• Prepare candidates for technical panels
• Represent and promote the Claritas Rx brand throughout the candidate experience
• Maintain the Workable Applicant Tracking System clean, compliant, and up to date
• Provide regular recruitment progress metrics to leadership
• Manage offer negotiations for successful placements
• Help build exceptional engineering and data teams