Clarium

Director

• Own the full implementation lifecycle for a portfolio of enterprise health system accounts, including kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
• Build and maintain implementation project plans, timelines, and risk registers
• Identify and mitigate delivery risks proactively
• Coordinate with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track
• Manage executive, user, and clinical stakeholder relationships, including CIOs, supply chain VPs, CFOs, and project sponsors
• Provide status reporting and manage escalations
• Make scope and timeline tradeoff decisions and own the reasoning behind them
• Own action plans and internal communication for scopes of work differing from Clarium's core products
• Ensure clean handoff to the Customer Success team for steady-state account management

Implementation Director