Clean Energy

Implementation Specialist

• Support the operational component of TRC’s commercial and residential energy efficiency programs
• Perform processing activities supporting Energy Consultants, installation Partners, and customers on energy efficiency projects
• Support project creation
• Verify documents
• Review projects accurately and timely
• Process payment of project rebates
• Operate across several programs and multiple dashboard queues
• Progress projects based on daily responses from contractors and customers
• Validate project accuracy and required project milestones
• Use MS Dynamics CRM to progress energy efficiency applications through required milestones
• Interact across functional areas to ensure timely responses to customers and program partners
• Raise issues and exceptions for resolution
• Provide insights to improve program design and processing
• Communicate changes in volume trends to help offset potential delays
• Ensure customer and contractor satisfaction
• Cross-train coworkers on program requirements
• Participate in local New Brunswick, NJ marketing events and conferences

Implementation Specialist I