Clearview Federal Credit Union

System Administrator

• Monitor and respond to assigned tickets within the IT work queue
• Perform routine server administration, including user account management, permissions updates, and system configuration changes
• Assist with Active Directory, Group Policy, and related services
• Support Microsoft Exchange environment administration and user support
• Monitor and validate enterprise backup jobs
• Perform software installations, updates, and patch management for servers and supported infrastructure systems
• Participate in scheduled and preventative maintenance activities
• Assist with hardware deployments, upgrades, and decommissioning
• Monitor system performance and escalate issues as needed
• Maintain technical documentation for systems, procedures, and configurations
• Participate in infrastructure projects
• Support financial center infrastructure as needed
• Participate in on-call rotation after training
• Attend required training and meetings
• Perform other duties as assigned

IT Systems Administrator

Call Center Representative

• Deliver courteous and professional service to members, supporting Clearview’s digital channels
• Handle member inquiries through phone, chat, and email
• Resolve digital service issues and provide technical support
• Promote products and services that fit members’ needs
• Assist with digital training for new hires as needed
• Meet KPIs and call volume goals
• Educate members on Clearview’s products and promotions
• Stay updated on procedures, promotions, and member trends
• Participate in trainings and meetings
• Suggest improvements to workflows and member service
• Perform additional duties as assigned

IT Systems Administrator

Call Center Specialist – Digital Experience