Clicksign

Attorney

• Support the management and handling of the company’s portfolio of proceedings involving civil law, consumer law, and intellectual property.
• Fulfill judicial, administrative, and law enforcement requests.
• Support the management and handling of the company’s intellectual property assets, including trademarks, patents, and software registrations.
• Contribute to the protection and enhancement of the value of the intellectual property portfolio.
• Support the management and oversight of retained external law firms, ensuring technical quality, strategic alignment, and efficiency.
• Manage, monitor, and continuously improve litigation and intellectual property KPIs, with a focus on innovation, efficiency, and data-driven decision-making.
• Support the business on strategic legal matters and handle matters related to the practice area in a collaborative and remote work environment.

Mid-Level Lawyer – Dispute Resolution, Intellectual Property

Customer Success Manager

• Build relationships within assigned accounts across all lines of business.
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities, and reducing churn risk.
• Monitor and contribute to customer portfolio satisfaction, metrics, engagement, and retention using available tools, proposing improvement actions when necessary.
• Contribute to and propose continuous improvement initiatives aimed at delivering the best customer experience and ensuring product fit, collaborating with and sharing insights with Clicksign’s Solutions and Product teams.
• Follow up on and record customer requests through the team’s official communication channels.
• Maximize the adoption of Clicksign solutions and/or services by presenting usage best practices and developing initiatives designed to achieve the customer’s expected outcomes.
• Manage the performance of highly complex customers in their use of products and services, tracking success criteria and anticipating potential issues.
• Create and present reports tracking key customer indicators when necessary.

Customer Portfolio Management and Expansion Specialist – Customer Success

Support Engineer

• Support internal users by resolving access, password, technical support, and IT service requests
• Maintain the technology environment in compliance in partnership with the IAM, Information Security, and DevOps teams
• Contribute to a high-performing service desk focused on user experience, governance, and effective processes
• Reduce incidents through root cause analysis and continuous improvement initiatives
• Document technical procedures
• Propose automation initiatives and applications of artificial intelligence
• Contribute to the self-service approach, enabling users to initiate their own requests and accelerating support

Technical Support Analyst – Senior

Security Engineer

• Assess technical vulnerabilities and propose solutions to enhance platform security, working across the Ruby, Go, and PHP stacks and developing security fixes in AWS/Lambda.
• Rapidly assess requests in the development queue, reducing the AppSec bottleneck and unblocking Engineering deliveries.
• Proactively propose and implement code fixes, going beyond simply reporting findings.
• Lead threat modeling activities and apply secure-by-design principles to product initiatives.
• Create guardrails, tooling, and automations that make the secure path the default for Engineering teams.
• Integrate and calibrate security tools in the CI/CD pipeline, including SAST, SCA, and secret scanning, while keeping noise and false positives low.

AppSec Specialist, Application Security

Full-stack Engineer

• Develop and evolve the core product using Ruby on Rails or Go.
• Implement innovative features that add value to the solution.
• Write high-quality code and implement AI-powered solutions.
• Integrate AI models to optimize processes.
• Define and evolve the architecture of integration systems.
• Make technical decisions regarding the technology stack, standards, and trade-offs.
• Ensure technical consistency across services, modules, and integrations.
• Provide technical leadership to the team, including technical guidance for frontend team members.
• Serve as a reference for coding, design, and debugging.
• Mentor backend and frontend engineers at different levels.
• Define and maintain standards for code quality, testing, and observability.
• Lead code reviews, refactoring, and technical design documentation.
• Support the decomposition of complex problems into incremental deliverables.
• Identify technical risks early and support estimation and planning.
• Collaborate with PMs and Designers to design technically viable solutions.
• Assess technical cost versus delivered value and translate technical concepts for non-technical stakeholders.
• Support production operations and reliability, including critical incidents.
• Continuously improve MTTR, availability, and resilience.

Mid-Level Lawyer – Dispute Resolution, Intellectual Property

Customer Portfolio Management and Expansion Specialist – Customer Success

Technical Support Analyst – Senior

AppSec Specialist, Application Security

Tech Lead – Software Engineering, Integrations