Clozd

Technical Customer Success

• Act as a project manager to oversee the onboarding process for all new clients
• Engage weekly with clients at the beginning of their contract to drive successful feature adoption through training and support resources
• Multi-thread within client organizations to involve necessary stakeholders and move programs forward
• Instill urgency in clients so they are onboarded promptly and realize value quickly
• Meet with clients during the sales process to set proper onboarding and implementation expectations
• Guide clients through technical onboarding and integrations including Salesforce, HubSpot, Dynamics, Teams, Slack, Gong, DKIM, SSO, Crayon, MCP, and API connections
• Advocate with the Product Management team for feature requests based on client input and feedback
• Combine new client onboarding, technical integrations, and strategic client engagement to ensure customers are set up for success

Technical Implementation Specialist

Consultant

• Conduct win-loss interviews with executive-level buyers in the target language and English
• Summarize win-loss themes and communicate them clearly to clients through presentations
• Identify opportunities for product, program, and process improvement within program management
• Assist program managers in developing strong client relationships
• Design and conduct survey-based research
• Ensure client adoption of Clozd software and key win-loss findings
• Work 20 hours per week on language- and client-time-zone-based shifts

Technical Implementation Specialist

Part-Time Associate Consultant, Multilingual