CMiC

Implementation Specialist

• Travel may be required in support of client go-live engagements
• Work with Project Coordinators, HCM Project Coordinator, HCM consultants and clients to effectively deliver HCM HRIS implementations for Public Cloud engagements and ensure on-time delivery of services
• Identify and communicate with consultants and project coordinators as implementation timelines become excessively tight
• Work with HCM Support in resolution of client issues, and HCM programmers in product development
• Develop various test and demonstration environments for software presentations
• Set up client systems as required with relevant security and user license settings
• Work with HCM Project Coordinator and case software to record, assign, track and follow-up additional billable and non-billable work orders
• Record and store project documentation and communicate with project coordinators and clients as required
• Prepare reports and provide up-to-date information on implementations and work order progress for management as required
• Support Billing and AR Coordinator in queries and information, as required
• Participate in project and team meetings interacting and collaborating with team members as required

Payroll and HCM Implementation Consultant

Support Engineer

• Act as the first point of contact when customers have inquiries or encounter issues using the software
• Answer client queries and provide basic direction and training on common issues
• Triage product queues and prioritize issues according to severity
• Conduct web meetings with customers to gather information for investigation or provide assistance
• Test and duplicate issues to document and demonstrate problems to programming and other teams
• Participate in project and team meetings, interacting and collaborating with team members
• Leverage and contribute to the Knowledge Base to assist with issue resolution
• Relay feedback to Product Managers to improve the product
• Provide feedback to supervisors and managers regarding unclear processes requiring change
• Receive tickets, analyze screenshots and issue details, replicate problems, and communicate proactively with CMiC teams to guide issues to resolution
• Develop strong relationships with clients and staff and provide feedback on documentation

Payroll and HCM Implementation Consultant

Product Support Analyst – Bilingual, English & French