Column

Notary

• Serve as an authorized affidavit signer on behalf of Column
• Perform Remote Online Notarizations for affidavits and related documents
• Review affidavits for accuracy, completeness, proper execution, and notarization requirements
• Manage affidavit signing and notarization queues while meeting service level expectations
• Identify and resolve missing information, signing issues, failed notarizations, workflow errors, and other exceptions
• Process different affidavit types, templates, and signing requirements
• Work directly with external notary and affidavit vendors to support daily operations and resolve issues
• Communicate vendor requirements, errors, process changes, service expectations, and escalations
• Monitor vendor performance and identify recurring issues causing delays, rework, failed transactions, or unnecessary costs
• Develop scalable processes for increasing affidavit and notarization volume
• Research and document state, jurisdiction, court, publication, signing, and notarization requirements
• Maintain documentation of affidavit and notarial requirements and monitor changes
• Identify compliance gaps and escalate issues requiring legal or operational review
• Translate confirmed requirements into affidavit templates, processes, documentation, and automation
• Identify manual work, errors, and bottlenecks for process improvement or automation
• Contribute to Standard Operating Procedures and internal resources

Automated Affidavit Representative – Notary

Customer Success Manager

• Own the overall health, retention, and performance of an assigned book of business
• Lead implementation and onboarding of new accounts from sale through successful launch
• Develop customer relationships and serve as a trusted point of contact throughout the customer lifecycle
• Optimize customer revenue capture rates based on contracted value
• Maintain and drive revenue retention by identifying risks affecting customer or account revenue
• Improve customer feature adoption, engagement, and satisfaction
• Partner with internal teams to resolve customer issues and deliver commitments on time
• Assist with invoice collection and accounts receivable follow-up
• Maintain accurate account records, forecasts, and customer status updates
• Manage customer expectations regarding performance, billing, and account-related issues
• Achieve minimum 90% revenue retention, minimum 90% capture rate, and BoB utility below 10%
• Support resolution of outstanding invoices and manage Days Sales Outstanding
• Launch new accounts according to implementation timelines and standards