Community of Hope

Administration

• Serve as the primary IT point of contact for SharePoint Online issues, service requests, and approved enhancements
• Administer and maintain SharePoint sites, hubs, pages, document libraries, lists, navigation, columns, content types, views, versioning, sharing settings, and site lifecycle activities
• Troubleshoot access, permissions, synchronization, search, indexing, document-library, sharing, Office integration, and user-experience issues
• Evaluate and improve SharePoint search and document discoverability
• Troubleshoot search schema, indexing, permissions, metadata, content organization, navigation, and configuration issues
• Provide input on Power Automate, Microsoft Teams integration, Microsoft Purview, and Microsoft Copilot readiness
• Provide one-on-one and group support to staff, site owners, content stewards, and SharePoint champions
• Develop and maintain user guides, quick-reference materials, FAQs, knowledge-base articles, and administrative documentation
• Monitor usage and support indicators to identify adoption barriers and continuous-improvement opportunities
• Mentor and transfer knowledge to strengthen the internal team's SharePoint administration, maintenance, troubleshooting, and improvement capabilities

SharePoint Administrator