Community Trust Bank

Content Marketing Manager

• Develop and maintain website content, including page updates, landing pages, product information, banners, and user experience enhancements
• Create, build, test, schedule, and deploy email marketing and digital communication campaigns
• Design digital advertising assets for website placements, online banking, social media, display advertising, and other digital channels
• Produce marketing materials including brochures, flyers, signage, direct mail, social media graphics, presentations, and promotional assets
• Collaborate with the marketing team on campaign strategy, concept development, and creative execution
• Monitor and analyze digital marketing performance, providing recommendations to improve engagement, conversions, and overall effectiveness
• Support organizational events through promotional materials, displays, presentations, and event-related communications
• Source and manage photography, illustrations, and other visual assets aligned with brand standards
• Perform quality control, proofreading, and compliance review
• Maintain consistency across member-facing communications and marketing channels

Explore Digital Content – Design Lead at Community Trust Bank. Review requirements and application details.

Digital Content – Design Lead

Manager

• Lead the daily operation of the Member Service Center
• Ensure appropriate staffing, service levels, and member access throughout operating hours
• Oversee workforce planning, scheduling, attendance management, and staffing strategies
• Provide leadership, coaching, development, and performance management for supervisors and team members
• Monitor call volume, wait times, service levels, productivity, and member experience trends
• Analyze performance data and develop action plans to improve service quality, efficiency, and operational results
• Serve as a leadership resource for escalated member concerns and ensure timely resolution
• Partner with Member Service Center leadership, Training, Human Resources, Information Technology, Compliance, and other departments
• Communicate operational priorities, process changes, and organizational initiatives
• Identify opportunities for process improvement, workforce optimization, and enhanced member service delivery
• Keep leadership informed of operational trends, staffing needs, service challenges, and improvement opportunities

Explore Member Service Center Manager at Community Trust Bank. Review requirements and application details.

Member Service Center Manager

• Enhance and optimize the member experience across phone, chat, secure messaging, self-service, and other digital service channels
• Oversee contact center technology platforms, including system enhancements, workflow optimization, reporting, testing, and implementation activities
• Evaluate member interactions, service trends, and feedback to identify opportunities for improved service delivery and digital adoption
• Manage service quality programs, including quality standards, interaction reviews, coaching insights, and continuous improvement recommendations
• Oversee digital communication channels to ensure timely, accurate, professional, and member-focused service
• Develop and maintain operational and member experience reporting, translating data into actionable recommendations and business improvements
• Identify and implement process improvement and automation opportunities that enhance efficiency while maintaining a high-quality member experience
• Partner with Information Technology, Operations, Compliance, Training, Marketing, and other departments on projects impacting member service delivery
• Support employee development, training initiatives, and adoption of new tools, processes, and technologies
• Keep leadership informed of emerging trends, operational opportunities, and service-related concerns

Explore Member Service Center Experience Manager at Community Trust Bank. Review requirements and application details.

Open roles

Digital Content – Design Lead

Member Service Center Manager

Member Service Center Experience Manager