Connecticut Lottery Corporation

Manager

• Oversee the functional operation of CLC’s Lottery Gaming System
• Lead oversight of gaming system vendors and collaboration on system operations, changes, and enhancements
• Oversee acceptance testing and change management for the lottery gaming system, retailer terminals, iLottery, Second Chance Platform, ICS, and related systems
• Ensure testing meets CLC, industry, and regulatory standards and supports error-free software releases
• Develop test plans; execute, document, and remediate issues; perform trend analysis; manage change orders and ticketing systems
• Prepare reports on vendor failover testing, capability assessments, contractual compliance, and vendor performance
• Develop or contribute to specifications, release notes, trackers, and operational documentation
• Train staff on lottery gaming, retailer network, ICS, and other systems and documentation practices
• Create and deliver presentations to internal teams and external vendors
• Supervise assigned staff, including ICS team members, Project Manager, and QA staff
• Conduct performance evaluations, provide feedback, and take corrective action where appropriate
• Liaise with the regulatory agency, Multistate Lottery Association, and other external entities
• Prepare documentation for oversight submissions
• Gather, prepare, and process information for departments across the organization
• Manage assigned gaming system operations projects and complete administrative duties

Manager, Lottery Gaming Systems