Corsica Technologies

Cloud Engineer

• Serve as a Tier 3 resource and escalation point for cloud projects
• Mentor and provide technical oversight to Project Administrators and support Project Engineers
• Stage equipment and software for projects
• Communicate with project management, client contacts, and end users
• Complete project implementations and deployments
• Complete onsite or remote project assignments
• Provide daily project status updates to the Engineering Manager and Project Coordinator
• Conduct project discovery tasks, including site surveys and client needs analysis
• Transition discovery findings and client notes to the Solutions Engineer for project scoping
• Draft client recommendations for review with the Solutions Engineer, vCIO, and/or Client Service Manager
• Update PSA software daily with project progress and assignments
• Assist with post-project quality assurance testing
• Serve as client point of contact for end-user training on newly deployed cloud systems
• Maintain service software documentation and standards
• Collaborate with technical groups and engineers
• Complete additional Integrations team tasks as assigned
• Train team members on new technologies for Tier 1, Tier 2, and Tier 3 support
• Stay current with technology through ongoing education
• Participate in Service Strategy to help design and support client solutions
• Travel regionally, with occasional overnight travel

Senior Project Engineer, Cloud