Counseling Works

Operations

• Own every operational team, process, and metric at Counseling Works
• Lead the operations team and manage team leads as direct reports
• Run weekly one-on-ones and department meetings
• Coach team leads to solve their own problems
• Handle hiring, onboarding, and performance management for operations roles
• Design department KPIs and maintain accurate operations scorecards and dashboards
• Act quickly when performance measures go off track
• Oversee the client and revenue journey from first inquiry to payment
• Oversee marketing and referrals, intake and scheduling, eligibility and billing, and credentialing
• Build, document, and maintain operational systems and SOPs
• Manage facilities, vendors, technology access, data security, and HIPAA safeguards
• Shape quarterly operations priorities (Rocks)
• Bring issues to weekly leadership meetings
• Turn growth ideas into clear, actionable plans
• Set operations Rocks and department KPIs during the first 90 days
• Develop staffing plans and operational improvements

Explore Director of Operations – Mental Health Practice at Counseling Works. Review requirements and application details.